FAQ


Payment

Please note that all our prices are in euros. The prices of the products are specified on our online store and Smitten Organic reserves the right to modify these at any time. This will not affect your statutory rights. Shipping costs and Customs duties are not included in the price.

The payment methods we accept are: Visa, Mastercard, American Express and Paypal.

Our payment method is 3DSecure. The security system guarantees confidentiality and holder authenticity and prevents unauthorized third parties from gaining access to your information.

You can contact our customer service through e-mail about any problem you may have in the process of placing your order. If there is an error during the payment process with your credit card, you will immediately receive an e-mail to inform you of the error. In that case, the payment will not be processed and your order will be put into standby. You will need to get in touch with us through our chat service in order for us to determine a course of action regarding your order.

 

Delivery

We usually ship all orders within 1-3 days (Monday – Friday) with the exception of sale and peak periods where this may take longer.

Once your order is sent, you will receive a tracking number by e-mail to follow your package along its trip to your doorstep. Feel free to contact customerservice@smittenorganic.com. if you have any further questions or concerns regarding the shipment of your order. Also, you can contact to UPS website directly (www.ups.com) or you can download  application “my choice ups”. It allows you to manage any incident and change direction.

 

Returns

We accept returns and exchanges of products when, for instance, you do not like the product you ordered or you have chosen the wrong size, and you wish to return it. Under these circumstances you are responsible for the return shipping costs. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We cannot exchange returned products for another size or item. You should place a new order if you wish to buy another product or change the size.

If, however, Smitten Organic has made a mistake regarding your order we will assume the shipping costs. If this is the case, please contact us as soon as possible at customerservice@smittenorganic.com.

 

Product Care

For all our 100% Cotton or 95% Cotton + 5% Elastane Products -

Machine wash up to 40° . Iron up to 110°. 
No tumble dry. No dry clean. Do not bleach.
Recommended wash is 30°, for the care of our planet.
If there are any big stains, please remove them before washing in the machine, for a better result at 30° 

Clothing production accounts for 10% of the global CO2 emissions.
Slow fashion encourages you to choose well, buy less and reuse.
This is a special label for the care of our planet:
Wash less, wash cold, line dry, repair and donate.
Smitten Organic clothes are made with extra length, so you can use it longer!

 

Account

Do I need to be registered in Smitten Organic online store in order to make a purchase?

To place an order in our on-line shop you have to register as a user on our website and complete the fields in the LOGIN section. Once you are a Smitten Organic client, you can check the history of your account at any time.

What does a Smitten Organic account allow me to do?

When your account has been created, you will have access to a menu with options including: wish list, orders, refunds, gift cards and personal details.

I have forgotten the password to my Smitten Organic account. How can I get a new one?

Enter to the LOGIN section, and click on the “FORGOT YOUR PASSWORD” option. Type your email adress to receive a password reset link. If you are experiencing any difficulties please contact customerservice@SmittenOrganic.com.

 

Order

Can I change or cancel my order after placing it?

Orders are shipped on the same day. To change or cancel an order, please contact us immediately via customerservice@smittenorganic.com within two hours since the order was placed. Anyway we can not assure you that the change or cancellation can be effective. Please, note that in sale and peak period our response can be delayed.

How will I know if my order is being processed?

All products are subject to availability. If they are not available at the warehouse we will contact you as soon as possible.
If the products are available, you will receive an automatically generated e-mail providing information on the preparation status of your order.

 

Customer Service

How can I get in touch with Smitten Organic Customer Service?

You can send an e-mail to customerservice@smittenorganic.com.